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Unable to open additional mailbox in outlook 2016

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Dear Friends,

Have configured additional mailbox in outlook 2016. however, while opeing it in outlook, getting error attached. Have reconfigurred outlook and checked, same issue. Have configured same mailbox on user laptop, its opening. (This user uses laptop and desktop. issue only with his desktop)

Operating system on the desktop: Windows 7.

Kindly help me with solution.


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